Terms of Service

1. Acceptance of these terms

By creating an account, accessing or using ChartOvia (the “Platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

We may update these terms from time to time. Continued use after an update means you accept the revised terms.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction. You may not use the Platform if digital asset trading is prohibited where you reside.

You are responsible for ensuring your use complies with all laws, tax rules and reporting obligations that apply to you.

3. Your account

You must provide accurate registration information and keep it current. One person may hold one real account.

You are responsible for safeguarding your credentials and for all activity carried out through your account. Notify support immediately if you suspect unauthorised access.

Demo accounts use simulated balances only. Nothing in a demo account represents real funds, and demo activity cannot be withdrawn or converted.

4. Trading risk

Digital asset prices are volatile. Fixed-time and leveraged products can result in the total loss of the amount you commit to a position.

You trade at your own risk and on your own judgement. Market data, scanner output, indicators and any signals shown on the Platform are informational only and are not investment advice or a guarantee of any outcome.

Past performance is never indicative of future results.

5. Deposits, withdrawals and settlement

Deposits and withdrawals are processed through third-party payment and payout providers. Processing times, limits and fees may vary and are outside our sole control.

Withdrawals are available from real accounts only, may require identity verification, and must be sent to a destination you legitimately own. Settlement typically completes within a few hours or less.

We may delay, review or decline a transaction where we reasonably suspect fraud, error, sanctions exposure or a breach of these terms.

6. Prohibited use

You may not use the Platform for money laundering, terrorist financing, sanctions evasion, market manipulation, wash trading, abuse of bonuses or promotions, automated abuse, scraping at scale, or any unlawful purpose.

You may not attempt to interfere with the Platform’s security, availability or integrity, or access another user’s account.

7. Suspension and termination

We may suspend or close an account, reverse incorrectly credited amounts, or restrict features where we reasonably believe these terms have been breached or where required by law.

You may stop using the Platform at any time and request closure of your account once any open positions are settled.

8. Limitation of liability

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we are not liable for trading losses, lost profits, or indirect or consequential damages.

Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Contact

Questions about these terms can be raised through the in-app support centre, which is monitored 24/7.