Help centre
Fees, platform rules and answers to the questions we get most often.
Average first response under 60 seconds, 24/7.
support@chartovia.com — replies within 4 hours.
95% cold storage, proof-of-reserves published monthly.
Fee schedule
| Item | Rate | Notes |
|---|---|---|
| Spot maker | 0.10% | Reduced to 0.06% at VIP 3 |
| Spot taker | 0.10% | Reduced to 0.08% at VIP 3 |
| Futures maker | 0.02% | USDT-margined perpetuals |
| Futures taker | 0.05% | USDT-margined perpetuals |
| USDT withdrawal (TRC20) | 1 USDT | Minimum withdrawal 10 USDT |
| USDT withdrawal (ERC20) | 8 USDT | Subject to network gas |
| Internal transfer | Free | Spot ↔ futures ↔ finance |
| Deposit | Free | All supported networks |
Platform rules
- Withdrawals require completed identity verification and, when enabled, a two-factor code.
- Limit orders reserve the corresponding balance until they fill or are cancelled.
- Isolated-margin futures positions are liquidated when the maintenance margin ratio is breached.
- Finance interest accrues per second and is credited to the finance account on redemption.
- Fixed-term products cannot be redeemed early; structured products settle at maturity.
- Market manipulation, wash trading and API abuse result in permanent account closure.
About ChartOvia
Digital currency is a medium of exchange that uses cryptographic principles to ensure the security of transactions. Unlike fiat currencies such as the US dollar, digital currencies have no physical form. Popular digital currencies such as Bitcoin (BTC), Ethereum (ETH) and Polkadot (DOT) use blockchain as the underlying technology to act as a decentralised digital ledger.
All digital currency transactions are recorded on the blockchain and cannot be changed once confirmed and verified. Unlike traditional currencies, where banks maintain a centralised ledger, digital currency transactions take place on a public blockchain that anyone can access. In addition, according to the consensus mechanism, everyone can verify digital currency transactions and add them to the blockchain, thus achieving decentralisation.
With leading global companies investing in the space, blockchain technology will keep reshaping the global financial system. Digital currencies open the door to the world of decentralised finance, allowing you to explore the endless possibilities of cutting-edge technology.
Frequently asked questions
How do I deposit digital assets?
Open Asset management → Deposit, select the asset and network, then send funds to the generated address. Deposits are credited after network confirmations.
What are the trading fees?
Spot trading is 0.10% maker / 0.10% taker. Perpetual futures are 0.02% maker / 0.05% taker. Fee tiers improve with 30-day volume.
Why do I need identity verification?
Verification protects your account, raises withdrawal limits and is required by our licence conditions before any withdrawal can be processed.
How is leverage calculated on futures?
Position notional equals margin multiplied by leverage. Liquidation is triggered when unrealised loss reaches the position margin.